Please read carefully!
Overview
Fresh/living products can neither be returned nor refunded.
No refund and return is possible additionally for:
- Gift cards
All other products can be returned to us at your own expense and the purchase price will be refunded.
Before anything is sent back to us, customer service must be contacted by e-mail
info@pilzezauber.com
be contacted!
Reshipping
If a shipment is returned because the customer has not collected it from a collection point or has given an incorrect, incomplete or unusable address, we will resend the shipment with the same contents for a payment of 10 euros as soon as it has been returned to us. This can sometimes take a few weeks and the quality is often no longer high. If a new payment is rejected, no refund will be made!
Important: Every shipment is sent with a tracking option, and an email with the tracking link is always automatically sent, and the tracking link is listed in the customer account for every shipped order.
Delivery services often don't leave a collection card when a shipment is left at a pickup point! It's essential to check the tracking link regularly, ideally every day. If there's no update on the tracking page after more than 3 business days, you should contact customer service.
If a shipment is returned because the delivery service demonstrably made a mistake, we will resend new goods at our own expense.
If a shipment does not arrive because it was lost or stolen, and this is confirmed by the delivery service, we will resend it at our own expense.
Exchange
Exchanges are generally excluded.
Warranty
We do not guarantee the harvest quantity. After receipt, the cultivation box/mycelium bag must be inspected immediately. If contamination is visible, the box/bag must not be opened. In this case, send a photo of the closed box/bag to:
info@pilzezauber.com
If the breeding box / mycelium bag does not produce any piz growth after 14 days, take a photo at an angle from the side so that you can see the layer under the top layer and send the photo to the e-mail above. Include what it smells like in the bag, what the temperature is and send a detailed description of what has been done so far.
If the heating mat, scale or pump does not work or an empty grow bag is obviously damaged, please send us an e-mail immediately upon receipt with a photo of the packaging and the damaged product:
info@pilzezauber.com
Do not throw the product away until customer service has confirmed this!