{"id":12,"date":"2026-02-01T13:48:22","date_gmt":"2026-02-01T13:48:22","guid":{"rendered":"https:\/\/pilzezauber.com\/?page_id=12"},"modified":"2026-03-05T17:52:12","modified_gmt":"2026-03-05T17:52:12","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/pilzezauber.com\/en\/refund_returns\/","title":{"rendered":"Shipping tracking, refunds and returns"},"content":{"rendered":"<p>Please read carefully!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n\n\n\n<p>Fresh\/living products can neither be returned nor refunded.<\/p>\n\n\n\n<p>No refund and return is possible additionally for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Gift cards<\/li>\n<\/ul>\n\n\n\n<p>All other products can be returned to us at your own expense and the purchase price will be refunded.<\/p>\n\n\n\n<p>Before anything is sent back to us, customer service must be contacted by e-mail<\/p>\n\n\n\n<p>info@pilzezauber.com<\/p>\n\n\n\n<p>be contacted!<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Reshipping<\/h2>\n\n\n\n<p>If a shipment is returned because the customer has not collected it from a collection point or has given an incorrect, incomplete or unusable address, we will resend the shipment with the same contents for a payment of 10 euros as soon as it has been returned to us. This can sometimes take a few weeks and the quality is often no longer high. <strong>If a new payment is rejected, no refund will be made!<\/strong><\/p>\n\n\n\n<p><br><strong><b>Important: Every shipment is sent with a tracking option, and an email with the tracking link is always automatically sent, and the tracking link is listed in the customer account for every shipped order<\/b>.<\/strong><\/p>\n\n\n\n<p class=\"translation-block\">Delivery services often don't leave a collection card when a shipment is left at a pickup point! It's essential to check the tracking link regularly, ideally every day. If there's no update on the tracking page after more than 3 business days, you should contact customer service.<\/p>\n\n\n\n<p>If a shipment is returned because the delivery service demonstrably made a mistake, we will resend new goods at our own expense.<\/p>\n\n\n\n<p>If a shipment does not arrive because it was lost or stolen, and this is confirmed by the delivery service, we will resend it at our own expense.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exchange<\/h2>\n\n\n\n<p>Exchanges are generally excluded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Warranty<\/h2>\n\n\n\n<p>We do not guarantee the harvest quantity. After receipt, the cultivation box\/mycelium bag must be inspected immediately. If contamination is visible, the box\/bag must not be opened. In this case, send a photo of the closed box\/bag to:<\/p>\n\n\n\n<p>info@pilzezauber.com<\/p>\n\n\n\n<p>If the breeding box \/ mycelium bag does not produce any piz growth after 14 days, take a photo at an angle from the side so that you can see the layer under the top layer and send the photo to the e-mail above. Include what it smells like in the bag, what the temperature is and send a detailed description of what has been done so far.<\/p>\n\n\n\n<p>If the heating mat, scale or pump does not work or an empty grow bag is obviously damaged, please send us an e-mail immediately upon receipt with a photo of the packaging and the damaged product:<\/p>\n\n\n\n<p>info@pilzezauber.com<\/p>\n\n\n\n<p>Do not throw the product away until customer service has confirmed this!<\/p>","protected":false},"excerpt":{"rendered":"<p>Bitte aufmerksam lesen! \u00dcbersicht Frischprodukte sind von der R\u00fccknahme und R\u00fcckerstattung grunds\u00e4tzlich ausgenommen! Zus\u00e4tzlich sind ausgenommen: Alle anderen Produkte k\u00f6nnen an uns auf eigene Kosten zur\u00fcckgesendet oder zur\u00fcck gebracht werden und der Kaufpreis wird erstattet. Bevor irgendetwas an uns zur\u00fcck gesendet wird, muss der Kundendienst per E-Mail info@pilzezauber.com kontaktiert werden! Erneuter Versand Wenn eine Sendung [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pilzezauber.com\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pilzezauber.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pilzezauber.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pilzezauber.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/pilzezauber.com\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":8,"href":"https:\/\/pilzezauber.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":760,"href":"https:\/\/pilzezauber.com\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/760"}],"wp:attachment":[{"href":"https:\/\/pilzezauber.com\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}